SailAway Charters prides itself on delivering exceptional customer service. With Deskhero, the company can manage customer inquiries in a structured and efficient manner, ensuring each customer receives personalized attention.
Deskhero's advanced AI capabilities are used to provide tailored responses to customer inquiries. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest responses that are specific to each customer's needs.
The AI also enhances the search results within the platform. When a customer service representative searches for information, the AI provides the most relevant results, enabling quicker and more accurate responses to customer inquiries.
SailAway Charters uses Deskhero's knowledge base feature to provide customers with detailed information about their services. The AI capabilities are used to generate articles from uploaded files, providing customers with comprehensive and up-to-date information.
Finally, SailAway Charters uses Deskhero's website scraping feature to ensure their knowledge base includes the latest information from their website. The AI capabilities ensure the scraped data is relevant and accurately represented in the knowledge base.
How does Deskhero's AI provide personalized responses?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest responses that are specific to each customer's needs. This ensures each customer receives a personalized response.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI uses uploaded files to generate knowledge base articles. This provides customers with comprehensive and up-to-date information about SailAway Charters' services.
How does Deskhero's AI ensure the relevance of scraped data?
Deskhero's AI capabilities ensure the scraped data from SailAway Charters' website is relevant and accurately represented in the knowledge base. This ensures customers always have access to the latest information.
* This article provides an example of how a fictive company in the Recreational Boating Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
