BlueWave Marina receives a wide range of inquiries, from boat maintenance requests to berth bookings. With Deskhero, they can effectively manage these requests, ensuring each customer receives a timely response.
Deskhero's advanced AI capabilities are used to generate suggested replies to customer inquiries. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to provide accurate and relevant responses.
The AI also enhances the search results within the platform. When a staff member searches for information, the AI provides the most relevant results, enabling quicker resolution of customer inquiries.
BlueWave Marina uses Deskhero's knowledge base feature to provide customers with detailed information about their services. The AI capabilities are used to generate articles from uploaded files, providing customers with comprehensive and up-to-date information.
Finally, BlueWave Marina uses Deskhero's website scraping feature to ensure their knowledge base includes the latest information from their website. The AI capabilities ensure the scraped data is relevant and accurately represented in the knowledge base.
How does Deskhero's AI improve efficiency in customer support?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies to customer inquiries. This reduces the time spent by staff on crafting responses, improving efficiency.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI uses uploaded files to generate knowledge base articles. This provides customers with comprehensive and up-to-date information about BlueWave Marina's services.
How does Deskhero's AI ensure the relevance of scraped data?
Deskhero's AI capabilities ensure the scraped data from BlueWave Marina's website is relevant and accurately represented in the knowledge base. This ensures customers always have access to the latest information.
* This article provides an example of how a fictive company in the Recreational Boating Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
