Harbor Cruises receives numerous customer service requests daily, which range from booking inquiries to requests for technical assistance. Using Deskhero's ticket management system, these requests are efficiently organized and processed. Deskhero's advanced AI capabilities analyze the content of each ticket, suggesting relevant replies based on previous tickets, knowledge base articles, and other resources. This not only speeds up the response time but also ensures that customers receive accurate and helpful information.
The company also utilizes Deskhero's AI to enhance their knowledge base. The AI scrapes data from the company's website and generates knowledge base articles from various file types such as Word, PowerPoint, and PDF. This automated process saves time and ensures that the knowledge base is comprehensive and up-to-date.
Harbor Cruises takes advantage of Deskhero's custom fields and user groups features. The AI uses these features to categorize tickets and assign them to the appropriate team or individual. This ensures that each ticket is handled by someone with the right expertise, improving the quality of support provided.
Lastly, the company uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to leverage the AI capabilities of Deskhero in their own applications, further enhancing their customer support process.
By using Deskhero, Harbor Cruises has been able to provide faster and more effective customer support. It has also reduced the workload of their support team, allowing them to focus on more complex issues.
How does Deskhero's AI suggest replies to tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to understand the content of each ticket. It then uses this understanding to generate suggested replies.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI can scrape data from your website and generate knowledge base articles from word, powerpoint, and pdf files. This ensures that your knowledge base is always comprehensive and up-to-date.
How does Deskhero's AI use custom fields and user groups?
Deskhero's AI uses custom fields and user groups to categorize tickets and assign them to the appropriate team or individual. This ensures that each ticket is handled by someone with the right expertise.
* This article provides an example of how a fictive company in the Recreational Boating industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
