Oceanic Adventures receives a high volume of customer queries daily, ranging from booking inquiries to technical support for their boats. The company uses Deskhero's ticket management system to organize these inquiries effectively. The AI capabilities of Deskhero analyze the content of each ticket and suggest relevant replies based on previous tickets, knowledge base articles, and other resources. This significantly reduces the time taken to respond to each ticket and ensures that customers receive accurate and helpful information.
The company also uses Deskhero's AI to enhance their knowledge base. The AI scrapes data from the company's website and generates knowledge base articles from word, powerpoint, and pdf files. This not only saves time but also ensures that the knowledge base is always up-to-date and comprehensive.
Oceanic Adventures also benefits from Deskhero's custom fields and user groups features. The AI uses these features to categorize tickets and assign them to the appropriate team or individual. This ensures that each ticket is handled by someone with the right expertise, improving the quality of support provided.
Finally, the company uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to leverage the AI capabilities of Deskhero in their own applications, further enhancing their customer support process.
The use of Deskhero has allowed Oceanic Adventures to provide faster and more effective customer support. It has also reduced the workload of their support team, allowing them to focus on more complex issues.
How does Deskhero's AI suggest replies to tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to understand the content of each ticket. It then uses this understanding to generate suggested replies.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI can scrape data from your website and generate knowledge base articles from word, powerpoint, and pdf files. This ensures that your knowledge base is always comprehensive and up-to-date.
How does Deskhero's AI use custom fields and user groups?
Deskhero's AI uses custom fields and user groups to categorize tickets and assign them to the appropriate team or individual. This ensures that each ticket is handled by someone with the right expertise.
* This article provides an example of how a fictive company in the Recreational Boating industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
