Trailblazer RV Rentals receives a high volume of customer inquiries about rental availability, pricing, and technical issues. They use Deskhero's ticket management system to organize these inquiries, ensuring no request goes unanswered. The AI capabilities of Deskhero help in sorting these tickets based on priority and category, reducing manual effort.
The company also utilizes Deskhero's knowledge base feature to create a comprehensive repository of information. This includes details about their RV models, rental policies, and troubleshooting guides. The advanced AI capabilities of Deskhero automatically generate articles for the knowledge base from uploaded files like policies, manuals, and presentations.
Deskhero's AI capabilities also enhance the search functionality. When a customer support representative searches for information to resolve a ticket, the AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find the most relevant content. This significantly reduces the time spent searching for information and increases the efficiency of the support team.
Furthermore, Deskhero's AI capabilities generate suggested replies for customer inquiries. These suggestions are based on the context of the inquiry and the information available in the knowledge base. This feature not only speeds up the response time but also ensures the accuracy of the information provided to the customers.
By leveraging Deskhero's AI capabilities, Trailblazer RV Rentals has been able to improve their customer support efficiency, reduce response times, and increase customer satisfaction.
How does Deskhero's AI help in managing tickets?
Deskhero's AI sorts tickets based on priority and category, reducing the manual effort required to organize them.
How does the AI enhance the search functionality?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find the most relevant content when a search is performed.
How does Deskhero's AI generate suggested replies?
The AI generates suggested replies based on the context of the inquiry and the information available in the knowledge base, speeding up response times and ensuring accuracy.
* This article provides an example of how a fictive company in the Recreational vehicle (RV) rental companies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
