Nomad RV Adventures frequently receives queries about RV usage, maintenance, and safety. To address these, they use Deskhero to build a comprehensive knowledge base. The AI capabilities of Deskhero generate articles from uploaded files like manuals, guidelines, and safety instructions, creating a rich resource for both customers and support staff.
The AI also enhances the search functionality within the knowledge base. It uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find the most relevant content when a search is performed. This helps the support staff quickly find the information they need to resolve customer inquiries.
Deskhero's AI capabilities also generate suggested replies for customer inquiries based on the information available in the knowledge base. This not only speeds up the response time but also ensures the accuracy of the information provided to the customers.
Additionally, Nomad RV Adventures uses Deskhero's user groups feature to segment their support team based on expertise. This, combined with the AI's ability to sort tickets, ensures that inquiries are directed to the most appropriate team member.
By leveraging Deskhero's AI capabilities, Nomad RV Adventures has been able to build a robust knowledge base, improve their customer support efficiency, and enhance the overall customer experience.
How does Deskhero's AI help in building the knowledge base?
Deskhero's AI generates articles for the knowledge base from uploaded files like manuals, guidelines, and safety instructions.
How does the AI enhance the search functionality within the knowledge base?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find the most relevant content when a search is performed.
How does Deskhero's AI generate suggested replies?
The AI generates suggested replies based on the information available in the knowledge base, speeding up response times and ensuring accuracy.
* This article provides an example of how a fictive company in the Recreational vehicle (RV) rental companies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
