Roamer RV Rentals receives numerous customer inquiries daily, ranging from booking questions to technical issues. They use Deskhero's ticket management system to handle these inquiries. The AI capabilities of Deskhero sort these tickets based on priority and category, ensuring efficient management.
The company also utilizes Deskhero's custom fields feature to capture specific information about each inquiry. This, combined with the AI's ability to generate suggested replies, helps the support team provide quick and accurate responses to customers.
Roamer RV Rentals uses Deskhero's knowledge base feature to create a comprehensive repository of information. The AI capabilities of Deskhero generate articles for this knowledge base from uploaded files like policies, manuals, and presentations, creating a valuable resource for the support team.
The AI also enhances the search functionality within the knowledge base. It uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find the most relevant content when a search is performed. This significantly reduces the time spent searching for information and increases the efficiency of the support team.
By leveraging Deskhero's AI capabilities, Roamer RV Rentals has been able to streamline their support processes, improve response times, and enhance customer satisfaction.
How does Deskhero's AI help in managing tickets?
Deskhero's AI sorts tickets based on priority and category, ensuring efficient management of customer inquiries.
How does the AI enhance the search functionality within the knowledge base?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find the most relevant content when a search is performed.
How does Deskhero's AI generate suggested replies?
The AI generates suggested replies based on the context of the inquiry and the information available in the knowledge base, speeding up response times and ensuring accuracy.
* This article provides an example of how a fictive company in the Recreational vehicle (RV) rental companies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
