Global Recruiters Ltd., a worldwide staffing agency, faced challenges in quickly resolving customer queries due to the vast amount of data they had to sift through. They turned to Deskhero to improve their search capabilities and speed up query resolution.
Using Deskhero's comprehensive search bar and advanced AI capabilities, Global Recruiters Ltd. was able to quickly find relevant content from previous tickets, knowledge base articles, uploaded files, and scraped website data. This greatly improved the speed and accuracy of their search results.
The company also made use of Deskhero's custom fields and structured data lists to organize their data more effectively. This made it easier for the AI to find relevant information and provide accurate responses to customer queries.
Additionally, Global Recruiters Ltd. used Deskhero's REST API to integrate their existing systems with Deskhero, ensuring a seamless flow of data and enhancing the AI's performance.
By utilizing Deskhero's advanced AI capabilities, Global Recruiters Ltd. has been able to enhance their search results, improve query resolution, and increase customer satisfaction.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This greatly improves the speed and accuracy of search results.
What is the benefit of using Deskhero's custom fields and structured data lists?
Custom fields and structured data lists allow you to organize your data more effectively. This makes it easier for the AI to find relevant information and provide accurate responses to customer queries.
How does Deskhero's REST API enhance the AI's performance?
Deskhero's REST API allows you to integrate your existing systems with Deskhero, ensuring a seamless flow of data. This enhances the AI's ability to find relevant content and improve search results.
* This article provides an example of how a fictive company in the Recruiting & Staffing Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
