Staffing Solutions Inc., a leading recruitment agency, was struggling with managing the high volume of customer queries and complaints. The company decided to adopt Deskhero to streamline their customer support process and improve response times.
With Deskhero, Staffing Solutions Inc. was able to effectively manage tickets, organize them on a Kanban board, and assign them to relevant user groups. This significantly reduced the time taken to address each ticket and improved the overall efficiency of their customer support team.
The company also utilized Deskhero's advanced AI capabilities to generate suggested replies for common queries. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, Deskhero was able to provide accurate and relevant responses, thereby reducing the workload of the support team.
In addition, Staffing Solutions Inc. used Deskhero's website scraping feature to gather information from various online sources and create a comprehensive knowledge base. This further enhanced the AI's ability to provide accurate and timely responses.
Overall, Deskhero's advanced AI capabilities have enabled Staffing Solutions Inc. to significantly improve their customer support services, reduce response times, and increase overall efficiency.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies for common queries. This reduces the time taken to draft responses, thereby improving response times.
What is the benefit of using Deskhero's website scraping feature?
The website scraping feature allows you to gather information from various online sources and create a comprehensive knowledge base. This enhances the AI's ability to provide accurate and timely responses.
How does Deskhero help in managing customer support tickets?
Deskhero provides features like ticket management, Kanban board, and user groups to effectively manage and organize customer support tickets. This helps in reducing the time taken to address each ticket and improves the overall efficiency of the customer support team.
* This article provides an example of how a fictive company in the Recruiting & Staffing Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
