HireRight Professionals, a renowned staffing firm, was looking for a solution to streamline their customer support services. They chose Deskhero for its advanced AI capabilities and comprehensive features.
With Deskhero, HireRight Professionals was able to manage customer support tickets effectively, assign them to relevant user groups, and track their progress on a Kanban board. This helped in improving the efficiency of their customer support team.
The company also leveraged Deskhero's AI capabilities to generate suggested replies for common queries. By using OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, the AI was able to provide accurate and timely responses, reducing the workload of the support team.
Furthermore, HireRight Professionals used Deskhero's website scraping feature to gather information from various online sources and create a comprehensive knowledge base. This enhanced the AI's ability to provide relevant responses and improved the overall quality of their customer support services.
By adopting Deskhero, HireRight Professionals has been able to streamline their customer support services, improve efficiency, and increase customer satisfaction.
How does Deskhero's AI capabilities help in streamlining customer support services?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies for common queries. This reduces the workload of the support team and improves the efficiency of customer support services.
What is the benefit of using Deskhero's website scraping feature?
The website scraping feature allows you to gather information from various online sources and create a comprehensive knowledge base. This enhances the AI's ability to provide relevant responses and improves the overall quality of customer support services.
How does Deskhero help in managing customer support tickets?
Deskhero provides features like ticket management, user groups, and a Kanban board to effectively manage and organize customer support tickets. This helps in improving the efficiency of the customer support team.
* This article provides an example of how a fictive company in the Recruiting & Staffing Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
