SpiritFix was facing challenges in managing a growing number of customer queries and complaints. The manual process of sorting and responding to tickets was time-consuming and inefficient.
With Deskhero, SpiritFix was able to automate ticket management using AI capabilities. The platform's advanced AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content.
This relevant content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries. The AI also enhances search results, making it easier for customer support representatives to find the information they need.
Deskhero's custom fields and structured data lists further streamlined the process, allowing SpiritFix to categorize and prioritize tickets based on their urgency and nature. This resulted in improved customer satisfaction rates and more efficient use of resources.
Overall, Deskhero's advanced AI capabilities have significantly improved SpiritFix's customer support system, making it more efficient and effective.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and other resources. This content is then used to generate suggested replies, significantly reducing the time taken to respond to customer queries.
How does Deskhero help in managing tickets?
Deskhero allows you to automate ticket management using its AI capabilities. You can categorize and prioritize tickets based on their urgency and nature using custom fields and structured data lists.
How does Deskhero enhance search results?
Deskhero's AI enhances search results by leveraging OpenAI Embeddings from various resources to find the most relevant content. This makes it easier for customer support representatives to find the information they need.
* This article provides an example of how a fictive company in the Rectification of Spirits industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
