PureSpirits was looking for a way to improve its knowledge base to provide better self-service options for its customers. The company had a wealth of information in various formats, including word documents, powerpoint presentations, and PDF files, but no efficient way to utilize them.
Using Deskhero, PureSpirits was able to leverage the platform's advanced AI capabilities to generate knowledge base articles from these various file formats. The AI uses OpenAI Embeddings to find relevant content, which is then used to create comprehensive and informative articles.
The AI also enhances search results, making it easier for customers to find the information they need. This has resulted in fewer customer queries and complaints, freeing up customer support representatives to focus on more complex issues.
In addition, Deskhero's REST API allowed PureSpirits to integrate the platform with their existing systems, further streamlining the process and improving efficiency.
Overall, Deskhero's advanced AI capabilities have significantly improved PureSpirits' knowledge base, resulting in better customer self-service and more efficient use of resources.
How does Deskhero's AI improve the knowledge base?
Deskhero's AI uses OpenAI Embeddings to find relevant content from various file formats. This content is then used to generate comprehensive and informative knowledge base articles, improving the quality and usefulness of the knowledge base.
How does Deskhero enhance search results in the knowledge base?
Deskhero's AI enhances search results by leveraging OpenAI Embeddings from various resources to find the most relevant content. This makes it easier for customers to find the information they need in the knowledge base.
How does Deskhero's REST API improve efficiency?
Deskhero's REST API allows you to integrate the platform with your existing systems, streamlining the process and improving efficiency.
* This article provides an example of how a fictive company in the Rectification of Spirits industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
