SpiritCrafters was struggling with managing customer queries and complaints due to a lack of a structured system. The company was using multiple platforms for different tasks, resulting in inefficiencies and delays in response times.
With Deskhero, SpiritCrafters was able to consolidate all its customer support tasks on a single platform. The platform's advanced AI capabilities were used to automate ticket management and generate suggested replies, significantly reducing response times.
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, making the process more efficient.
Deskhero's user groups feature also allowed SpiritCrafters to assign tickets to specific teams based on their expertise, further improving response times and customer satisfaction.
Overall, Deskhero's advanced AI capabilities have significantly improved SpiritCrafters' customer support system, resulting in improved efficiency and customer satisfaction.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings to find relevant content from various resources. This content is then used to generate suggested replies, significantly reducing the time taken to respond to customer queries.
How does Deskhero help in managing tickets?
Deskhero allows you to automate ticket management using its AI capabilities. You can also assign tickets to specific teams based on their expertise using the user groups feature.
How does Deskhero improve customer satisfaction?
Deskhero improves customer satisfaction by reducing response times and providing more accurate and relevant responses. The platform's user groups feature also allows for more efficient assignment of tickets, ensuring that customers are assisted by the most qualified team.
* This article provides an example of how a fictive company in the Rectification of Spirits industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
