GreenCycle receives a high volume of customer queries daily, ranging from recycling procedures to material pick-up schedules. They use Deskhero’s ticket management system to organize these queries efficiently. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest quick and accurate responses to customer queries.
GreenCycle also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from relevant external sources. This data is then used by the AI to enhance the search results and provide more comprehensive answers to customer queries.
The custom fields feature allows GreenCycle to categorize tickets based on the type of material for recycling, pick-up location, and other parameters. This structured data list helps the AI to understand the context better and provide more relevant suggestions.
GreenCycle has also benefited from Deskhero's REST API, which they used to integrate their internal systems with Deskhero. This integration has allowed the AI to access more data and improve its performance further.
Overall, the advanced AI capabilities of Deskhero have helped GreenCycle to handle their customer support more efficiently, reducing response times and improving customer satisfaction.
How does Deskhero's AI suggest responses to customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other data to understand the context of the query. It then generates suggested responses using OpenAI's ChatGPT.
How does Deskhero's website scraping feature help in improving customer support?
Deskhero's website scraping feature collects relevant information from external sources and adds it to the knowledge base. This information is used by the AI to provide more comprehensive answers to customer queries.
How does the integration of internal systems with Deskhero improve the performance of the AI?
The integration of internal systems with Deskhero through its REST API allows the AI to access more data. This additional data helps the AI to understand the context better and provide more relevant suggestions.
* This article provides an example of how a fictive company in the Recycling and reuse of non-hazardous materials industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
