EcoRevive uses Deskhero's user groups feature to assign tickets to the right team based on the type of query. The AI capabilities of Deskhero analyze the tickets and suggest the most suitable team for handling the query.
The knowledge base of EcoRevive is constantly updated with articles generated from Word, PowerPoint, and PDF files using Deskhero. The AI uses this information to suggest responses to customer queries and enhance the search results.
EcoRevive also uses Deskhero's kanban board to manage their workflow. The AI analyzes the status of the tickets and suggests the next steps, helping the team to stay organized and efficient.
Deskhero's custom email domains feature allows EcoRevive to maintain a professional image in their communication with customers. The AI uses the email content to understand the context of the query and suggest appropriate responses.
Overall, Deskhero's advanced AI capabilities have enabled EcoRevive to provide high-quality helpdesk services, improving their efficiency and customer satisfaction.
How does Deskhero's AI suggest the most suitable team for handling a query?
Deskhero's AI analyzes the tickets and uses the information from previous tickets and the knowledge base to suggest the most suitable team for handling the query.
How does Deskhero's AI help in managing the workflow?
Deskhero's AI analyzes the status of the tickets on the kanban board and suggests the next steps. This helps the team to stay organized and efficient.
How does Deskhero's AI use the email content to suggest responses?
Deskhero's AI uses OpenAI Embeddings from the email content, previous tickets, and the knowledge base to understand the context of the query. It then generates suggested responses using OpenAI's ChatGPT.
* This article provides an example of how a fictive company in the Recycling and reuse of non-hazardous materials industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
