PlatinumPurify receives a large number of customer inquiries daily. To handle these effectively, they use Deskhero's ticket management feature, which allows them to categorize and prioritize tickets based on their urgency and relevance.
Deskhero's advanced AI capabilities are integral to PlatinumPurify's customer support strategy. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies. This not only reduces the time spent by customer service representatives on each ticket but also ensures that the responses are accurate and relevant.
PlatinumPurify also uses Deskhero's knowledge base feature, which is enhanced by the platform's AI capabilities. The AI can generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This provides customers with a comprehensive resource for their queries, reducing the number of tickets submitted.
Deskhero's comprehensive search bar, powered by AI, is another tool that PlatinumPurify finds invaluable. It enables customers to find the information they need quickly and easily, reducing the need for them to submit a ticket.
Finally, Deskhero's REST API allows PlatinumPurify to integrate the platform with their existing systems, ensuring a seamless workflow and further enhancing efficiency.
How does Deskhero's AI improve the efficiency of our customer support?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies to customer inquiries. This reduces the time spent by customer service representatives on each ticket, improving efficiency.
Can Deskhero's AI generate knowledge base articles from our existing resources?
Yes, Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from your website, ensuring that your knowledge base is always up-to-date and comprehensive.
Can we integrate Deskhero with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems, ensuring a seamless workflow.
* This article provides an example of how a fictive company in the Recycling of Precious Metals industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
