GoldCycle receives hundreds of customer inquiries daily, ranging from general information requests to specific questions about the recycling process. To manage this, they use Deskhero's ticket management feature, which allows them to categorize and prioritize tickets based on their urgency and relevance.
Deskhero's advanced AI capabilities are a game-changer for GoldCycle. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This helps the AI to find relevant content, which is then sent through OpenAI's ChatGPT to generate suggested replies. This significantly reduces the time spent by customer service representatives on each ticket, improving efficiency and customer satisfaction.
GoldCycle also utilizes Deskhero's knowledge base feature, which is enhanced by the platform's AI capabilities. The AI can generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This ensures that the knowledge base is always up-to-date and comprehensive, providing customers with quick and accurate answers to their queries.
Deskhero's comprehensive search bar, powered by AI, is another tool that GoldCycle finds invaluable. It enables customers to find the information they need quickly and easily, reducing the number of tickets submitted and freeing up customer service representatives to focus on more complex issues.
The REST API provided by Deskhero allows GoldCycle to integrate the platform with their existing systems, ensuring a seamless workflow and further enhancing efficiency.
How does Deskhero's AI improve the efficiency of our customer support?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies to customer inquiries. This reduces the time spent by customer service representatives on each ticket, improving efficiency.
Can Deskhero's AI generate knowledge base articles from our existing resources?
Yes, Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from your website, ensuring that your knowledge base is always up-to-date and comprehensive.
Can we integrate Deskhero with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems, ensuring a seamless workflow.
* This article provides an example of how a fictive company in the Recycling of Precious Metals industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
