SilverStream deals with a high volume of customer inquiries every day. To manage these effectively, they use Deskhero's user groups feature, which allows them to assign tickets to specific teams based on the nature of the inquiry. This ensures that each ticket is handled by the most appropriate team, improving response times and customer satisfaction.
Deskhero's advanced AI capabilities play a crucial role in SilverStream's customer support strategy. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to suggest replies to customer inquiries. This not only speeds up the response time but also ensures that the responses are accurate and relevant.
SilverStream also uses Deskhero's knowledge base feature, which is enhanced by the platform's AI capabilities. The AI can generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This provides customers with a comprehensive resource for their queries, reducing the number of tickets submitted.
Deskhero's comprehensive search bar, powered by AI, is another tool that SilverStream uses to improve their customer support. It enables customers to find the information they need quickly and easily, reducing the need for them to submit a ticket.
Finally, Deskhero's REST API allows SilverStream to integrate the platform with their existing systems, streamlining their workflow and further enhancing productivity.
How does Deskhero's AI improve our customer support services?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to suggest replies to customer inquiries. This speeds up the response time and ensures that the responses are accurate and relevant.
Can Deskhero's AI generate knowledge base articles from our existing resources?
Yes, Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from your website, providing a comprehensive resource for your customers' queries.
Can we integrate Deskhero with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems, streamlining your workflow.
* This article provides an example of how a fictive company in the Recycling of Precious Metals industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
