SafeDispose Corp. receives a large number of customer inquiries every day. With Deskhero's AI capabilities, they can quickly generate suggested replies based on previous tickets, knowledge base articles, and other resources. This has led to a significant decrease in response time and an increase in customer satisfaction.
The company also uses Deskhero's AI to enhance the search results within their helpdesk system. When a support agent searches for a specific issue, the AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to provide the most relevant content. This has made it easier for support agents to find solutions to complex issues.
Deskhero's AI also assists in managing the company's knowledge base. It generates articles from Word, PowerPoint, and PDF files, which are then used to answer customer inquiries. This has streamlined the process of updating the knowledge base and ensured that it always contains the most up-to-date information.
Furthermore, SafeDispose Corp. uses Deskhero's website scraping feature to gather information from various sources. The AI then uses this data to improve the accuracy of suggested replies and search results.
Overall, Deskhero's advanced AI capabilities have greatly improved SafeDispose Corp.'s customer support services. They are now able to respond to inquiries more quickly and accurately, leading to higher customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. These suggestions are then sent through OpenAI's ChatGPT to ensure they are coherent and relevant.
How does Deskhero's AI enhance search results?
When a support agent searches for a specific issue, Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to provide the most relevant content.
How does Deskhero's AI assist in managing the knowledge base?
Deskhero's AI generates articles from Word, PowerPoint, and PDF files, which are then used to answer customer inquiries. This streamlines the process of updating the knowledge base and ensures that it always contains the most up-to-date information.
* This article provides an example of how a fictive company in the Recycling and reuse of hazardous materials industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
