GreenRecycle Inc. deals with a high volume of customer queries and complaints daily. With Deskhero's AI capabilities, they can efficiently manage tickets using AI-generated suggested replies based on previous tickets, knowledge base articles, and other resources. This has resulted in faster response times and improved customer satisfaction.
The company also utilizes Deskhero's AI to enhance the search functionality within their helpdesk system. By leveraging OpenAI Embeddings from various data sources, the AI provides the most relevant content when a support agent searches for a specific issue. This has made problem-solving quicker and more efficient.
Deskhero's AI also plays a crucial role in maintaining and updating the company's knowledge base. It automatically generates articles from uploaded files like policies, manuals, presentations, and even scraped website data. This has simplified the process of keeping the knowledge base current and comprehensive.
Moreover, GreenRecycle Inc. uses Deskhero's website scraping feature to gather and analyze information from various online sources. The AI then incorporates this data to enhance the accuracy of suggested replies and search results.
In conclusion, Deskhero's advanced AI capabilities have significantly enhanced GreenRecycle Inc.'s helpdesk services. The AI-powered features have not only improved response times but also increased the accuracy of responses, leading to higher customer satisfaction.
How does Deskhero's AI help in managing tickets?
Deskhero's AI generates suggested replies based on OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. This helps in providing quick and accurate responses to customer queries.
How does Deskhero's AI enhance the search functionality?
Deskhero's AI uses OpenAI Embeddings from various data sources to provide the most relevant content when a support agent searches for a specific issue. This makes problem-solving quicker and more efficient.
How does Deskhero's AI maintain and update the knowledge base?
Deskhero's AI automatically generates articles from uploaded files like policies, manuals, presentations, and scraped website data. This simplifies the process of keeping the knowledge base current and comprehensive.
* This article provides an example of how a fictive company in the Recycling and reuse of hazardous materials industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
