EcoHazard Solutions receives numerous inquiries daily regarding the handling and disposal of hazardous materials. Using Deskhero's AI capabilities, they are able to quickly generate suggested replies based on previous tickets and knowledge base articles. This has led to a significant reduction in response time and an increase in customer satisfaction.
The company also uses Deskhero's AI to enhance search results. When a support agent searches for a specific issue, the AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to provide the most relevant content. This has made it easier for support agents to find solutions to complex issues.
Deskhero's AI also assists in managing the company's knowledge base. It generates articles from Word, PowerPoint, and PDF files, which are then used to answer customer inquiries. This has streamlined the process of updating the knowledge base and ensured that it always contains the most up-to-date information.
Furthermore, EcoHazard Solutions uses Deskhero's website scraping feature to gather information from various sources. The AI then uses this data to improve the accuracy of suggested replies and search results.
Overall, Deskhero's advanced AI capabilities have greatly improved EcoHazard Solutions' customer support services. They are now able to respond to inquiries more quickly and accurately, leading to higher customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. These suggestions are then sent through OpenAI's ChatGPT to ensure they are coherent and relevant.
How does Deskhero's AI enhance search results?
When a support agent searches for a specific issue, Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to provide the most relevant content.
How does Deskhero's AI assist in managing the knowledge base?
Deskhero's AI generates articles from Word, PowerPoint, and PDF files, which are then used to answer customer inquiries. This streamlines the process of updating the knowledge base and ensures that it always contains the most up-to-date information.
* This article provides an example of how a fictive company in the Recycling and reuse of hazardous materials industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
