RecycleRight Ltd. often receives complex inquiries about the disposal and recycling of electronic waste. To manage these inquiries efficiently, they use Deskhero. The platform's structured data lists, custom fields, and user groups have greatly improved their ticket management process.
Deskhero's advanced AI capabilities have been a game-changer for RecycleRight Ltd. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This has dramatically reduced the time taken to respond to customer inquiries, improving overall efficiency.
Additionally, the AI enhances search results, making it easier for customer service reps to find relevant information quickly. This has not only improved the quality of responses but also increased customer satisfaction.
Deskhero's knowledge base feature has also been instrumental in educating customers about e-waste recycling. Knowledge base articles generated from Word, PowerPoint, and PDF files provide comprehensive information that customers can access directly, reducing the number of inquiries to the helpdesk.
Lastly, the REST API of Deskhero allows RecycleRight Ltd. to integrate their existing systems, further enhancing the efficiency of their operations.
How does Deskhero's AI improve the efficiency of customer service?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This reduces the time taken to respond to customer inquiries. The AI also enhances search results, making it easier to find relevant information quickly.
How does the knowledge base feature help in educating customers?
The knowledge base feature provides comprehensive information about e-waste recycling that customers can access directly. This reduces the need for customers to contact the helpdesk for information.
How does the REST API enhance the efficiency of operations?
The REST API allows companies to integrate their existing systems with Deskhero, streamlining operations and improving efficiency.
* This article provides an example of how a fictive company in the Recycling industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
