GreenCycle Inc. receives numerous inquiries daily about their recycling processes, pick-up schedules, and recycling guidelines. Managing these inquiries was a challenge until they adopted Deskhero. With its structured data lists, custom fields, and user groups, Deskhero has streamlined their ticket management process.
The advanced AI capabilities of Deskhero have been particularly beneficial. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals, Deskhero is able to generate suggested replies. This has significantly reduced the time spent by customer service reps on each ticket, improving overall efficiency.
Deskhero's AI also enhances search results, making it easier for customer service reps to find relevant information. This has improved the quality of responses and increased customer satisfaction.
Moreover, the knowledge base feature of Deskhero has been instrumental in educating customers about recycling. Articles generated from Word, PowerPoint, and PDF files provide valuable information that customers can access directly, reducing the number of inquiries to the helpdesk.
Finally, the REST API of Deskhero allows GreenCycle Inc. to integrate their existing systems, further enhancing the efficiency of their operations.
How does Deskhero's AI improve the efficiency of customer support?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This reduces the time spent by customer service reps on each ticket. The AI also enhances search results, making it easier to find relevant information.
How does the knowledge base feature reduce the number of inquiries to the helpdesk?
The knowledge base feature provides valuable information that customers can access directly. This reduces the need for customers to contact the helpdesk for information.
How does the REST API enhance the efficiency of operations?
The REST API allows companies to integrate their existing systems with Deskhero, streamlining operations and improving efficiency.
* This article provides an example of how a fictive company in the Recycling industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
