RefineTech receives hundreds of customer queries daily, ranging from technical issues to operational inquiries. Managing these tickets manually was time-consuming and often led to delayed responses. With Deskhero's advanced AI capabilities, RefineTech was able to automate the ticket management process. The AI system categorizes and prioritizes tickets based on their urgency and complexity, ensuring quick resolution of critical issues.
The AI system also enhances RefineTech's knowledge base by leveraging OpenAI Embeddings from previous tickets and uploaded files like policies, manuals, and presentations. This feature allows the AI to generate comprehensive and accurate responses to customer queries, reducing the need for human intervention.
Deskhero's AI capabilities also include website scraping, which RefineTech uses to gather relevant information from various sources. This data is then used to enrich the knowledge base and improve the quality of responses provided to customers.
Furthermore, the AI-powered comprehensive search bar makes it easy for RefineTech's customer support team to find relevant information quickly. The search bar uses OpenAI Embeddings to enhance search results, making the process more efficient and accurate.
Finally, Deskhero's REST API allows RefineTech to integrate the platform with their existing systems, further enhancing the efficiency of their customer support operations.
How does Deskhero's AI system prioritize tickets?
Deskhero's AI system uses OpenAI Embeddings to understand the urgency and complexity of each ticket. It then categorizes and prioritizes them accordingly, ensuring that critical issues are addressed promptly.
How does the AI system enhance the knowledge base?
The AI system uses OpenAI Embeddings from previous tickets and uploaded files like policies, manuals, and presentations to generate comprehensive and accurate responses to customer queries. This enhances the knowledge base and reduces the need for human intervention.
How does the comprehensive search bar work?
The comprehensive search bar uses OpenAI Embeddings to enhance search results. It makes it easy for the customer support team to find relevant information quickly and accurately.
* This article provides an example of how a fictive company in the Refining and Processing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
