ProProcess receives a wide range of customer queries, from technical issues to inquiries about their services. Responding to these queries in a timely and accurate manner was a challenge for the customer support team. With Deskhero's AI capabilities, ProProcess was able to automate the response generation process.
The AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. These replies are not only accurate but also comprehensive, covering all aspects of the customer's query.
Deskhero's AI capabilities also include a comprehensive search bar that makes it easy for the customer support team to find relevant information quickly. This feature has significantly reduced the time taken to respond to customer queries, thereby improving customer satisfaction.
Furthermore, the AI system enhances ProProcess's knowledge base by leveraging the data from previous tickets and uploaded files. This feature ensures that the knowledge base is always up-to-date and comprehensive, allowing the customer support team to provide accurate responses to customer queries.
Finally, Deskhero's REST API allows ProProcess to integrate the platform with their existing systems, further enhancing the efficiency of their customer support operations.
How does Deskhero's AI system generate suggested replies?
The AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. These replies are comprehensive and accurate, covering all aspects of the customer's query.
How does the AI system enhance the knowledge base?
The AI system leverages data from previous tickets and uploaded files to enhance the knowledge base. This ensures that the knowledge base is always up-to-date and comprehensive.
How does the comprehensive search bar work?
The comprehensive search bar uses OpenAI Embeddings to enhance search results. It makes it easy for the customer support team to find relevant information quickly and accurately.
* This article provides an example of how a fictive company in the Refining and Processing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
