PetroMax Refineries, a leading company in the crude petroleum refining industry, was facing challenges in managing their customer support services. The volume of customer queries and issues was overwhelming their support team, leading to delays in response times and customer dissatisfaction.
The company decided to implement Deskhero, a SaaS platform designed for customer support and helpdesk services. One of the key features that attracted PetroMax to Deskhero was its advanced AI capabilities. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data.
Using these embeddings, the AI finds relevant content and sends it through OpenAI's ChatGPT to generate suggested replies. This feature has significantly reduced the time taken by the support team to respond to customer queries. It has also improved the quality of responses as the AI suggests replies based on a comprehensive understanding of the company's policies and procedures.
Deskhero's AI capabilities have also enhanced the search results on PetroMax's customer support portal. Customers can now find relevant information more quickly and easily, reducing their reliance on the support team.
PetroMax has seen a significant improvement in customer satisfaction since implementing Deskhero. The company is now able to manage its customer support services more efficiently, thanks to the platform's advanced AI capabilities.
How has Deskhero improved PetroMax's response times?
Deskhero's AI capabilities generate suggested replies based on previous tickets and other resources. This has significantly reduced the time taken by the support team to respond to customer queries.
How has Deskhero enhanced the search results on PetroMax's customer support portal?
Deskhero's AI uses OpenAI Embeddings to understand the content of the company's resources. This enhances the search results, making it easier for customers to find relevant information.
Has Deskhero improved customer satisfaction at PetroMax?
Yes, PetroMax has seen a significant improvement in customer satisfaction since implementing Deskhero. The platform's AI capabilities have made it easier for customers to find information and receive timely responses to their queries.
* This article provides an example of how a fictive company in the Refining Crude Petroleum industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
