RefineTech Industries, a renowned name in the crude petroleum refining industry, was grappling with the challenge of managing their customer support services. The increasing volume of customer queries was putting immense pressure on their support team, leading to longer response times and lower customer satisfaction.
In order to tackle this issue, RefineTech decided to implement Deskhero, a SaaS platform designed for customer support and helpdesk services. A key feature of Deskhero that appealed to RefineTech was its advanced AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to understand the context of customer queries.
The AI then generates suggested replies, which has significantly reduced the time taken by the support team to respond to customer queries. This has not only eased the pressure on the team but also improved the quality of responses, leading to higher customer satisfaction.
Furthermore, Deskhero's AI capabilities have enhanced the search results on RefineTech's customer support portal. Customers can now find relevant information more quickly and accurately, reducing their need to contact the support team.
Since implementing Deskhero, RefineTech has seen a significant improvement in the efficiency of their customer support services. The platform's AI capabilities have enabled the company to handle customer queries more effectively, leading to an increase in customer satisfaction.
How has Deskhero helped RefineTech reduce response times?
Deskhero's AI capabilities generate suggested replies based on previous tickets and other resources. This has significantly reduced the time taken by the support team to respond to customer queries.
How has Deskhero enhanced the search results on RefineTech's customer support portal?
Deskhero's AI uses OpenAI Embeddings to understand the content of the company's resources. This enhances the search results, making it easier for customers to find relevant information.
Has Deskhero improved customer satisfaction at RefineTech?
Yes, RefineTech has seen a significant improvement in customer satisfaction since implementing Deskhero. The platform's AI capabilities have made it easier for customers to find information and receive timely responses to their queries.
* This article provides an example of how a fictive company in the Refining Crude Petroleum industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
