OilPure Corporation, a major player in the crude petroleum refining sector, was struggling with the management of its helpdesk services. The company was dealing with a high volume of customer queries and complaints, which was straining their support team and leading to longer response times.
To address this issue, OilPure decided to implement Deskhero, a SaaS platform designed for customer support and helpdesk services. Deskhero's advanced AI capabilities were a key factor in this decision. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to understand the context of customer queries.
The AI then generates suggested replies, which has greatly reduced the workload of the support team. The team can now focus on more complex issues that require human intervention, while the AI handles the more routine queries. This has led to faster response times and higher customer satisfaction.
Deskhero's AI capabilities have also improved the search functionality on OilPure's helpdesk portal. Customers can now find relevant information more quickly and accurately, reducing the need to contact the support team.
Since implementing Deskhero, OilPure has seen a marked improvement in the efficiency of its helpdesk services. The company is now able to handle customer queries and complaints more effectively, leading to an overall enhancement in customer experience.
How has Deskhero helped OilPure reduce the workload of their support team?
Deskhero's AI generates suggested replies for customer queries, allowing the support team to focus on more complex issues. This has greatly reduced the team's workload.
How has Deskhero improved the search functionality on OilPure's helpdesk portal?
Deskhero's AI uses OpenAI Embeddings to understand the content of the company's resources. This enhances the search results, making it easier for customers to find relevant information.
Has Deskhero improved the efficiency of OilPure's helpdesk services?
Yes, since implementing Deskhero, OilPure has seen a marked improvement in the efficiency of its helpdesk services. The platform's AI capabilities have enabled the company to handle customer queries and complaints more effectively.
* This article provides an example of how a fictive company in the Refining Crude Petroleum industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
