With a large customer base, OilMastery faced challenges in managing customer inquiries. Deskhero's user groups and ticket management features helped them organize and prioritize these inquiries efficiently.
Deskhero's AI capabilities enhanced OilMastery's search function. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, the AI could provide more relevant search results. This made it easier for support agents to find the information they needed to resolve tickets.
OilMastery used Deskhero's knowledge base feature to create a comprehensive self-service portal. The AI's ability to generate articles from various file formats made it easy to populate the knowledge base with useful information.
The website scraping feature of Deskhero kept OilMastery's knowledge base updated with the latest information from their website. This ensured that the search results and suggested replies were always accurate and relevant.
Lastly, OilMastery used Deskhero's REST API to integrate the platform with their existing systems. This ensured a smooth transition and consistent data across all platforms.
How does Deskhero's AI enhance the search function?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to provide more relevant search results. This makes it easier for support agents to find the information they need.
How does the knowledge base improve customer support?
The knowledge base serves as a self-service portal where customers can find answers to their queries. This reduces the load on the support team and improves customer satisfaction.
What is the benefit of the REST API?
The REST API allows you to integrate Deskhero with your existing systems, ensuring smooth operations and consistent data across all platforms.
* This article provides an example of how a fictive company in the Refining of essential oils industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
