EssenceRefine receives numerous customer inquiries daily, which used to overwhelm their support team. With Deskhero's structured data lists and custom fields, they were able to organize and manage these inquiries effectively.
Deskhero's AI capabilities played a crucial role in improving EssenceRefine's customer support. By analyzing previous tickets and knowledge base articles, the AI could predict common customer queries and suggest replies even before a ticket was raised.
EssenceRefine also utilized Deskhero's knowledge base feature to create a comprehensive self-service portal. The AI could generate articles from various file formats, making it easy to populate the knowledge base with useful information.
Deskhero's website scraping feature ensured that the knowledge base was always updated with the latest information from EssenceRefine's website. This made the suggested replies and search results more accurate and relevant.
Finally, EssenceRefine used the REST API provided by Deskhero to integrate the platform with their existing systems. This ensured a smooth transition and consistent data across all platforms.
How does Deskhero's AI predict customer queries?
Deskhero's AI analyzes previous tickets and knowledge base articles to understand common customer queries. It then uses this information to suggest replies to similar queries in the future.
How does the knowledge base help in customer support?
The knowledge base serves as a self-service portal where customers can find answers to their queries. This reduces the load on the support team and improves customer satisfaction.
What is the benefit of the REST API?
The REST API allows you to integrate Deskhero with your existing systems, ensuring smooth operations and consistent data across all platforms.
* This article provides an example of how a fictive company in the Refining of essential oils industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
