GasGlow Ltd uses Deskhero's AI capabilities to manage their extensive database of tickets, policies, manuals, and presentations. The AI uses OpenAI embeddings from these resources to generate suggested replies to customer queries, significantly reducing response time and improving customer satisfaction.
The company also utilizes Deskhero's website scraping feature to keep their knowledge base updated with the latest information from relevant industry websites. This data is then processed by the AI to enhance search results, making it easier for the support team to find the information they need.
Deskhero's custom fields and structured data lists allow GasGlow Ltd to categorize and organize their tickets and user groups effectively. The AI uses this structured data to prioritize tickets based on urgency and relevance, improving efficiency in handling customer issues.
The AI also leverages the knowledge base articles generated from Word, PowerPoint, and PDF files to provide comprehensive and accurate answers to customer queries. This not only improves the quality of support but also reduces the workload of the support team.
Finally, GasGlow Ltd uses Deskhero's REST API to integrate the platform with their existing systems, allowing them to leverage the AI capabilities across their entire customer support infrastructure.
How does Deskhero's AI improve the efficiency of our helpdesk services?
Deskhero's AI uses OpenAI embeddings from your tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies to customer queries and enhance search results. This reduces response time and makes it easier for your support team to find the information they need.
Can we integrate Deskhero with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems.
How does Deskhero's AI handle ticket prioritization?
Deskhero's AI uses structured data from your tickets and user groups to prioritize tickets based on urgency and relevance. This helps your support team focus on the most important issues first.
* This article provides an example of how a fictive company in the Refining of Petroleum and Natural Gas industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
