Refined Floors receives numerous customer inquiries daily about their services, pricing, and appointment scheduling. By integrating Deskhero, they have been able to manage these inquiries more efficiently through the ticket management system. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant responses, significantly reducing the time spent by the support team on each ticket.
The company also uses Deskhero's AI-powered search bar to quickly find relevant information from their vast database of previous tickets, knowledge base articles, and uploaded files like policies and manuals. This feature has improved the speed and accuracy of their customer support responses.
Refined Floors has also benefited from Deskhero's website scraping feature. The AI analyzes the scraped data, along with the existing data from tickets and knowledge base, to provide comprehensive and accurate suggestions for customer queries.
Moreover, the company uses Deskhero's custom fields and user groups features to categorize their tickets and customers. This has allowed them to provide personalized service to their customers, improving customer satisfaction and retention.
Overall, Deskhero's AI capabilities have enabled Refined Floors to provide faster, more accurate, and personalized customer support, leading to improved customer satisfaction and increased efficiency.
How does Deskhero's AI capabilities improve ticket management?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant responses to new tickets. This reduces the time spent by the support team on each ticket, improving efficiency.
How does Deskhero's AI-powered search bar work?
The AI-powered search bar in Deskhero can quickly find relevant information from a vast database of previous tickets, knowledge base articles, and uploaded files. This improves the speed and accuracy of customer support responses.
What is the benefit of Deskhero's website scraping feature?
Deskhero's website scraping feature allows the AI to analyze the scraped data along with existing data from tickets and knowledge base to provide comprehensive and accurate suggestions for customer queries.
* This article provides an example of how a fictive company in the Refinishing services for parquet floors industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
