MarineMaster receives a high volume of technical queries from customers about their ship refit and refurbishment services. Using Deskhero's AI capabilities, MarineMaster can automatically generate suggested replies based on previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data.
The AI-powered search bar in Deskhero allows MarineMaster's customer support team to quickly find relevant information from the vast amount of data they have. This significantly reduces the time taken to respond to customer queries.
Deskhero's AI also helps MarineMaster to manage their tickets more efficiently. The AI can categorize and prioritize tickets based on their content, which helps the customer support team to focus on the most urgent and important issues.
MarineMaster also uses Deskhero's AI to automatically update their knowledge base. The AI can generate new articles from word, powerpoint, pdf files, and even scrape data from websites. This ensures that the knowledge base is always up-to-date with the latest information.
Overall, Deskhero's advanced AI capabilities have enabled MarineMaster to provide faster and more accurate customer support, which has led to higher customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAIs ChatGPT to generate suggested replies.
How does Deskhero's AI help to manage tickets?
Deskhero's AI can categorize and prioritize tickets based on their content. This helps the customer support team to focus on the most urgent and important issues.
How does Deskhero's AI update the knowledge base?
Deskhero's AI can generate new articles for the knowledge base from word, powerpoint, pdf files, and even scrape data from websites. This ensures that the knowledge base is always up-to-date with the latest information.
* This article provides an example of how a fictive company in the Refit and refurbishment of ships industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
