ShipShape Solutions receives numerous queries from customers about their services. With Deskhero's AI capabilities, ShipShape Solutions can automatically generate suggested replies based on previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data.
The AI-powered search bar in Deskhero enables ShipShape Solutions' helpdesk team to quickly find relevant information from their extensive data. This significantly reduces the time taken to respond to customer queries and improves the accuracy of the responses.
Deskhero's AI also assists ShipShape Solutions in managing their tickets more effectively. The AI categorizes and prioritizes tickets based on their content, allowing the helpdesk team to concentrate on the most pressing and important issues.
ShipShape Solutions also utilizes Deskhero's AI to automatically update their knowledge base. The AI generates new articles from word, powerpoint, pdf files, and even scrapes data from websites, ensuring the knowledge base is always current.
In summary, Deskhero's advanced AI capabilities have enabled ShipShape Solutions to provide quicker and more precise helpdesk services, leading to increased customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAIs ChatGPT to generate suggested replies.
How does Deskhero's AI help to manage tickets?
Deskhero's AI can categorize and prioritize tickets based on their content. This helps the helpdesk team to focus on the most urgent and important issues.
How does Deskhero's AI update the knowledge base?
Deskhero's AI can generate new articles for the knowledge base from word, powerpoint, pdf files, and even scrape data from websites. This ensures that the knowledge base is always up-to-date with the latest information.
* This article provides an example of how a fictive company in the Refit and refurbishment of ships industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
