OceanRefurb handles a multitude of customer inquiries about their services. Deskhero's AI capabilities enable OceanRefurb to automatically generate suggested replies based on previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data.
The AI-powered search bar in Deskhero allows OceanRefurb's customer service team to swiftly locate relevant information from their vast data pool. This drastically cuts down the time taken to respond to customer queries and enhances the precision of the responses.
Deskhero's AI also aids OceanRefurb in managing their tickets more efficiently. The AI classifies and prioritizes tickets based on their content, enabling the customer service team to address the most critical and significant issues first.
OceanRefurb also employs Deskhero's AI to automatically update their knowledge base. The AI creates new articles from word, powerpoint, pdf files, and even scrapes data from websites, ensuring the knowledge base is always updated.
In conclusion, Deskhero's advanced AI capabilities have empowered OceanRefurb to deliver faster and more accurate customer service, resulting in improved customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAIs ChatGPT to generate suggested replies.
How does Deskhero's AI help to manage tickets?
Deskhero's AI can categorize and prioritize tickets based on their content. This helps the customer service team to focus on the most urgent and important issues.
How does Deskhero's AI update the knowledge base?
Deskhero's AI can generate new articles for the knowledge base from word, powerpoint, pdf files, and even scrape data from websites. This ensures that the knowledge base is always up-to-date with the latest information.
* This article provides an example of how a fictive company in the Refit and refurbishment of ships industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
