TreeSavers Planting Services receives numerous customer queries about their planting services, techniques, and environmental initiatives. They use Deskhero's AI capabilities to analyze previous tickets and knowledge base articles to generate suggested replies. This not only accelerates the response time but also ensures the accuracy and consistency of the information provided.
The company also utilizes Deskhero's AI to enhance search results. When customers use the comprehensive search bar, the AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find the most relevant content. This enables customers to find the information they need swiftly and effortlessly.
TreeSavers Planting Services also employs Deskhero's AI to generate knowledge base articles from Word, PowerPoint, and PDF files. This saves the company considerable time and resources in creating and updating their knowledge base, ensuring that it is always current and comprehensive.
Additionally, TreeSavers Planting Services uses Deskhero's custom fields and user groups to categorize and prioritize tickets. This allows them to effectively manage their support workload and ensure that urgent issues are addressed promptly.
In conclusion, Deskhero's advanced AI capabilities have allowed TreeSavers Planting Services to significantly enhance their customer service operations, leading to increased customer satisfaction and more efficient operations.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
When a search is performed, Deskhero's AI uses OpenAI Embeddings from various sources to find the most relevant content. This ensures that the search results are accurate and comprehensive.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This automates the process of creating and updating the knowledge base, saving the company time and resources.
* This article provides an example of how a fictive company in the Reforestation and Planting Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
