ForestRevive receives a wide range of queries from customers worldwide. They use Deskhero's AI capabilities to provide quick and accurate responses. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies.
ForestRevive uses the user groups feature of Deskhero to organize their support team based on expertise and regions. This feature, combined with the AI capabilities of Deskhero, ensures that the right team handles the right ticket, improving the quality of support.
The knowledge base feature of Deskhero is extensively used by ForestRevive to create a comprehensive repository of information about reforestation. The AI capabilities of Deskhero generate articles from various sources, reducing the manual work and ensuring consistency in the information provided.
ForestRevive uses the REST API of Deskhero to integrate it with their CRM system. This integration allows the support team to have a complete view of the customer, improving the quality of support.
The advanced search bar of Deskhero, powered by AI, provides quick access to required information. This feature has improved the efficiency of the support team and reduced the response time.
How does Deskhero's AI capabilities improve the quality of support?
Deskhero's AI capabilities generate suggested replies based on the information from previous tickets, knowledge base articles, uploaded files, and scraped website data. This feature ensures accurate and consistent responses.
How does Deskhero help in organizing the support team?
The user groups feature of Deskhero allows organizing the support team based on expertise and regions. This feature ensures that the right team handles the right ticket.
How does Deskhero's AI enhance the knowledge base?
The AI capabilities of Deskhero generate articles for the knowledge base from various sources. This feature reduces the manual work and ensures consistency in the information provided.
* This article provides an example of how a fictive company in the Reforestation services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
