TreeSustain uses Deskhero's AI capabilities to handle the high volume of customer queries. The AI generates suggested replies based on the information from previous tickets, knowledge base articles, uploaded files, and scraped website data. This feature has significantly reduced the workload of the support team and improved the response time.
The kanban board feature of Deskhero is used by TreeSustain to manage their support process. The support team can easily track the status of tickets and prioritize them based on urgency. This feature has improved the transparency and efficiency of their support process.
TreeSustain uses the knowledge base feature of Deskhero to educate their customers about reforestation. The AI capabilities of Deskhero automatically generate articles from various sources, reducing the manual work and improving the quality of information.
The REST API of Deskhero is used by TreeSustain to integrate it with their project management system. This integration has improved the collaboration between the support team and the project teams, improving the overall operational efficiency.
The advanced search bar of Deskhero, powered by AI, provides quick access to required information. This feature has improved the productivity of the support team and reduced the response time.
How does Deskhero's AI capabilities reduce the workload of the support team?
Deskhero's AI capabilities generate suggested replies based on the information from previous tickets, knowledge base articles, uploaded files, and scraped website data. This feature reduces the time spent by the support team on repetitive queries.
How does Deskhero help in managing the support process?
The kanban board feature of Deskhero allows tracking the status of tickets and prioritizing them based on urgency. This feature improves the transparency and efficiency of the support process.
How does Deskhero's AI enhance the productivity of the support team?
The advanced search bar of Deskhero, powered by AI, provides quick access to required information. This feature improves the productivity of the support team and reduces the response time.
* This article provides an example of how a fictive company in the Reforestation services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
