GreenCanopy receives numerous queries daily from clients about their reforestation projects. The company uses the AI capabilities of Deskhero to automatically generate suggested replies based on previous tickets, knowledge base articles, uploaded files, and scraped website data. This feature has drastically reduced the time spent by the support team on repetitive queries, allowing them to focus on more complex issues.
The custom fields feature of Deskhero allows GreenCanopy to categorize tickets based on the type of query, project, or client. This structured data list helps in prioritizing and managing tickets efficiently.
GreenCanopy also uses the knowledge base feature of Deskhero to create a repository of information about reforestation. The AI capabilities of Deskhero generate articles from Word, PowerPoint, and PDF files uploaded by the team. This feature has not only reduced the manual work involved in creating articles but also improved the quality and consistency of the information provided.
Deskhero's advanced search bar, powered by AI, enhances the search results by finding relevant content from the knowledge base, tickets, and uploaded files. This feature has improved the efficiency of the support team by providing quick access to required information.
GreenCanopy uses the REST API of Deskhero to integrate it with their existing systems. This seamless integration has improved the overall efficiency of their operations.
How does Deskhero's AI capabilities improve the response time?
Deskhero's AI capabilities generate suggested replies based on the information from previous tickets, knowledge base articles, uploaded files, and scraped website data. This feature reduces the time spent by the support team on repetitive queries.
How does Deskhero help in managing tickets efficiently?
The custom fields feature of Deskhero allows categorizing tickets based on various parameters. This structured data list helps in prioritizing and managing tickets efficiently.
How does Deskhero's AI enhance search results?
Deskhero's advanced search bar, powered by AI, enhances the search results by finding relevant content from the knowledge base, tickets, and uploaded files.
* This article provides an example of how a fictive company in the Reforestation services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
