GreenCanopy uses Deskhero's AI capabilities to manage their extensive knowledge base. The AI system scrapes data from the company's website and uploaded files like policies, manuals, and presentations. This data is then structured into lists and custom fields for easy access and management.
With the help of Deskhero's AI, GreenCanopy has been able to automate ticket management. The AI uses OpenAI Embeddings from previous tickets to generate suggested replies, significantly reducing the time spent by customer support agents on each ticket.
Deskhero's AI also enhances GreenCanopy's search functionality. The AI uses the structured data to provide comprehensive search results, making it easier for both customers and support agents to find relevant information.
GreenCanopy also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to leverage the benefits of Deskhero's AI capabilities without disrupting their current workflows.
By leveraging Deskhero's advanced AI capabilities, GreenCanopy has been able to streamline their customer support process, improve their search functionality, and reduce the workload of their support agents.
How does Deskhero's AI help in managing the knowledge base?
Deskhero's AI scrapes data from the company's website and uploaded files like policies, manuals, and presentations. This data is then structured into lists and custom fields for easy access and management.
How does Deskhero's AI enhance search functionality?
The AI uses the structured data to provide comprehensive search results, making it easier for both customers and support agents to find relevant information.
How does Deskhero's AI help in ticket management?
The AI uses OpenAI Embeddings from previous tickets to generate suggested replies, significantly reducing the time spent by customer support agents on each ticket.
* This article provides an example of how a fictive company in the Reforestation & Timber Stand Improvement Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
