TimberTech utilizes Deskhero's AI to manage their vast knowledge base. The AI system extracts data from the company's website and uploaded documents such as policies, manuals, and presentations. This data is then organized into structured lists and custom fields for efficient management.
Deskhero's AI has enabled TimberTech to automate their ticket management system. The AI leverages OpenAI Embeddings from previous tickets to generate suggested replies, significantly decreasing the time customer support agents spend on each ticket.
The AI capabilities of Deskhero also enhance TimberTech's search functionality. The AI uses the structured data to deliver comprehensive search results, simplifying the process for both customers and support agents to find pertinent information.
TimberTech also employs Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to take advantage of Deskhero's AI capabilities without disrupting their current operations.
By using Deskhero's advanced AI capabilities, TimberTech has been able to enhance their customer service, improve their knowledge base, and optimize their ticket management system.
How does Deskhero's AI assist in managing the knowledge base?
Deskhero's AI extracts data from the company's website and uploaded documents such as policies, manuals, and presentations. This data is then organized into structured lists and custom fields for efficient management.
How does Deskhero's AI improve search functionality?
The AI uses the structured data to deliver comprehensive search results, simplifying the process for both customers and support agents to find pertinent information.
How does Deskhero's AI optimize the ticket management system?
The AI leverages OpenAI Embeddings from previous tickets to generate suggested replies, significantly decreasing the time customer support agents spend on each ticket.
* This article provides an example of how a fictive company in the Reforestation & Timber Stand Improvement Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
