RefractoTech uses Deskhero's AI capabilities to analyze previous tickets and knowledge base articles. This allows the AI to generate suggested replies based on historical data, significantly reducing response time and improving customer satisfaction.
The company also leverages Deskhero's website scraping feature to keep their knowledge base up-to-date with the latest product information and industry news. This ensures that the AI always has the most relevant and current information when generating responses.
RefractoTech uses custom fields in Deskhero to categorize tickets based on product type, issue, and urgency. This helps the AI prioritize tickets and suggest appropriate responses, further improving efficiency.
Deskhero's comprehensive search bar, powered by AI, enables RefractoTech's support team to quickly find relevant information from past tickets, knowledge base articles, and scraped website data. This feature is particularly useful when dealing with complex or unusual customer queries.
Finally, RefractoTech uses Deskhero's REST API to integrate the platform with their existing CRM and ERP systems. This allows them to leverage the AI capabilities of Deskhero across their entire business, resulting in improved efficiency and customer satisfaction.
How does Deskhero's AI improve response time?
Deskhero's AI analyzes previous tickets and knowledge base articles to generate suggested replies. This reduces the time it takes for support staff to craft responses, leading to faster response times.
How does Deskhero keep its knowledge base up-to-date?
Deskhero uses a website scraping feature to automatically update its knowledge base with the latest product information and industry news.
Can Deskhero be integrated with other business systems?
Yes, Deskhero provides a REST API that allows it to be integrated with other systems such as CRM and ERP.
* This article provides an example of how a fictive company in the Refractory Product Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
