ChillPort Carriers receives a multitude of customer inquiries daily, from shipment status updates to technical assistance. They utilize Deskhero's ticket management system to efficiently manage these inquiries. The platform's advanced AI capabilities leverage OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content.
The AI capabilities also generate suggested replies, drastically reducing the response time to customer inquiries. This has led to improved customer satisfaction and a more efficient customer service team.
Deskhero's AI capabilities also enhance search results, making it easier and quicker for the customer service team to find the information they need. This has led to faster resolution of customer issues and an overall improvement in service quality.
ChillPort Carriers also uses Deskhero's REST API to integrate the platform with their existing systems. This has allowed them to automate several processes, further enhancing their efficiency.
Overall, Deskhero's advanced AI capabilities have revolutionized ChillPort Carriers' customer support, making them more efficient and customer-centric.
How has Deskhero improved the efficiency of ChillPort Carriers' customer support?
Deskhero's advanced AI capabilities have drastically reduced the response time to customer inquiries and improved the speed at which issues are resolved. The AI generates suggested replies and enhances search results, making it easier for the customer service team to find the information they need quickly.
How does Deskhero integrate with ChillPort Carriers' existing systems?
ChillPort Carriers uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to automate several processes, further enhancing their efficiency.
What kind of inquiries does ChillPort Carriers handle using Deskhero?
ChillPort Carriers handles a wide range of inquiries using Deskhero, including questions about shipment status updates and technical assistance.
* This article provides an example of how a fictive company in the Refrigerated Cargo Handling industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
