CoolCargo Logistics receives numerous inquiries daily about shipment statuses, temperature control settings, and other technical issues. They use Deskhero's ticket management system to efficiently handle these inquiries. The advanced AI capabilities of Deskhero leverage OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content.
The AI capabilities also generate suggested replies, which has significantly reduced the time taken to respond to customer inquiries. This has not only improved the efficiency of the customer service team but also increased customer satisfaction levels.
Deskhero's AI capabilities also enhance search results, making it easier for the customer service team to find relevant information quickly. This has reduced the time taken to resolve customer issues and has led to an overall improvement in the quality of service provided.
CoolCargo Logistics also uses Deskhero's REST API to integrate the platform with their existing systems. This has enabled them to automate several processes, further improving their efficiency.
Overall, Deskhero's advanced AI capabilities have transformed CoolCargo Logistics' customer support and helpdesk services, making them more efficient and effective.
How has Deskhero improved the efficiency of CoolCargo Logistics' customer support?
Deskhero's advanced AI capabilities have significantly reduced the time taken to respond to customer inquiries and resolve issues. The AI generates suggested replies and enhances search results, making it easier for the customer service team to find relevant information quickly.
How does Deskhero integrate with CoolCargo Logistics' existing systems?
CoolCargo Logistics uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to automate several processes, further improving their efficiency.
What kind of inquiries does CoolCargo Logistics handle using Deskhero?
CoolCargo Logistics handles a wide range of inquiries using Deskhero, including questions about shipment statuses, temperature control settings, and other technical issues.
* This article provides an example of how a fictive company in the Refrigerated Cargo Handling industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
