FrostLine Freight deals with a high volume of customer queries daily, ranging from shipment tracking to technical support. They use Deskhero's ticket management system to effectively manage these queries. The platform's advanced AI capabilities use OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content.
The AI capabilities also generate suggested replies, greatly reducing the response time to customer queries. This has led to improved customer satisfaction and a more efficient customer service team.
Deskhero's AI capabilities also enhance search results, making it easier and quicker for the customer service team to find the information they need. This has led to faster resolution of customer issues and an overall improvement in service quality.
FrostLine Freight also uses Deskhero's REST API to integrate the platform with their existing systems. This has allowed them to automate several processes, further enhancing their efficiency.
Overall, Deskhero's advanced AI capabilities have revolutionized FrostLine Freight's helpdesk services, making them more efficient and customer-friendly.
How has Deskhero improved the efficiency of FrostLine Freight's helpdesk services?
Deskhero's advanced AI capabilities have greatly reduced the response time to customer queries and improved the speed at which issues are resolved. The AI generates suggested replies and enhances search results, making it easier for the customer service team to find the information they need quickly.
How does Deskhero integrate with FrostLine Freight's existing systems?
FrostLine Freight uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to automate several processes, further enhancing their efficiency.
What kind of queries does FrostLine Freight handle using Deskhero?
FrostLine Freight handles a wide range of queries using Deskhero, including questions about shipment tracking and technical support.
* This article provides an example of how a fictive company in the Refrigerated Cargo Handling industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
