Pacific Regional Development Bank, a leading financial institution in the Pacific region, was struggling with a high volume of customer queries and complaints. They needed a solution that could handle this volume efficiently and accurately.
They turned to Deskhero, a SaaS platform designed for customer support and helpdesk services. The platform's advanced AI capabilities, leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data, were particularly attractive to the bank.
The AI system was able to analyze the bank's vast amount of data and find relevant content to generate suggested replies. This significantly reduced the time taken to respond to customer queries and improved the accuracy of responses.
Furthermore, the AI-enhanced search results made it easier for the bank's customer support team to find the information they needed quickly. This improved the overall efficiency of the team and allowed them to handle more queries in less time.
Overall, the implementation of Deskhero's AI capabilities has significantly improved the bank's customer support services, leading to higher customer satisfaction rates.
How does Deskhero's AI system improve the accuracy of responses?
Deskhero's AI system uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to generate suggested replies, which are more accurate as they are based on a comprehensive analysis of the bank's data.
How does the AI-enhanced search result benefit the customer support team?
The AI-enhanced search results make it easier for the customer support team to find the information they need quickly. This improves the overall efficiency of the team and allows them to handle more queries in less time.
What impact has Deskhero had on customer satisfaction rates?
The implementation of Deskhero's AI capabilities has significantly improved the bank's customer support services, leading to higher customer satisfaction rates.
* This article provides an example of how a fictive company in the Regional Development Banks and Financial Institutions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
