Asian Infrastructure Investment Bank, a major financial institution in Asia, was grappling with a surge in customer queries and complaints. They needed a robust solution that could manage this surge efficiently and accurately.
They opted for Deskhero, a SaaS platform designed for customer support and helpdesk services. The platform's advanced AI capabilities, leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data, offered a compelling solution to their challenge.
The AI system was capable of analyzing the bank's vast data and identifying relevant content to generate suggested replies. This significantly cut down the response time and enhanced the accuracy of the responses.
Moreover, the AI-enhanced search results expedited the process for the bank's customer support team to locate the necessary information. This improved the overall efficiency of the team and empowered them to handle more queries in a shorter time.
In essence, the integration of Deskhero's AI capabilities has significantly revolutionized the bank's customer support services, resulting in higher customer satisfaction rates.
How does Deskhero's AI system enhance the accuracy of responses?
Deskhero's AI system uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to generate suggested replies, which are more accurate as they are based on a comprehensive analysis of the bank's data.
How does the AI-enhanced search result benefit the customer support team?
The AI-enhanced search results expedite the process for the customer support team to locate the necessary information. This improves the overall efficiency of the team and empowers them to handle more queries in a shorter time.
What impact has Deskhero had on customer satisfaction rates?
The integration of Deskhero's AI capabilities has significantly revolutionized the bank's customer support services, resulting in higher customer satisfaction rates.
* This article provides an example of how a fictive company in the Regional Development Banks and Financial Institutions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
