African Development Finance Corporation, a prominent financial institution in Africa, was facing challenges in managing their helpdesk services due to an increasing number of user queries and limited resources.
They decided to implement Deskhero, a SaaS platform designed for customer support and helpdesk services. The platform's advanced AI capabilities, using OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data, provided a powerful solution to their problem.
The AI system was able to sift through the corporation's extensive data and identify relevant content to generate suggested replies. This not only reduced the response time but also increased the accuracy of the replies.
Additionally, the AI-enhanced search results facilitated the helpdesk team in finding the required information promptly. This boosted the overall productivity of the team and enabled them to handle more queries effectively.
Ultimately, the adoption of Deskhero's AI capabilities has significantly optimized the corporation's helpdesk services, leading to a better user experience.
How does Deskhero's AI system increase the accuracy of replies?
Deskhero's AI system uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to generate suggested replies, which are more accurate as they are based on a thorough analysis of the corporation's data.
How does the AI-enhanced search result improve the productivity of the helpdesk team?
The AI-enhanced search results allow the helpdesk team to find the information they need quickly. This boosts the overall productivity of the team and enables them to handle more queries effectively.
What impact has Deskhero had on the user experience?
The adoption of Deskhero's AI capabilities has significantly optimized the corporation's helpdesk services, leading to a better user experience.
* This article provides an example of how a fictive company in the Regional Development Banks and Financial Institutions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
