HealthRegulate uses Deskhero's structured data lists and custom fields to organize and categorize their oversight tickets. This allows them to easily track the status of each facility's compliance and identify any recurring issues.
The advanced AI capabilities of Deskhero are used to analyze the content of previous tickets and knowledge base articles. This helps HealthRegulate to identify patterns and trends in compliance issues, enabling them to proactively address potential problems before they escalate.
Deskhero's AI also generates suggested replies based on the analysis of previous tickets and knowledge base articles. This significantly reduces the time taken to respond to public queries and ensures that responses are consistent and accurate.
HealthRegulate also uses Deskhero's website scraping feature to keep up-to-date with the latest regulations and guidelines. The AI capabilities of Deskhero analyze this scraped data and update the knowledge base accordingly, ensuring that all information is current and accurate.
Finally, HealthRegulate uses Deskhero's comprehensive search bar and REST API to easily integrate their existing systems with Deskhero, further enhancing their efficiency and effectiveness.
How does Deskhero's AI help in identifying patterns and trends?
Deskhero's AI uses OpenAI Embeddings to analyze the content of previous tickets and knowledge base articles. This analysis helps to identify patterns and trends in compliance issues.
How does Deskhero's AI generate suggested replies?
Based on the analysis of previous tickets and knowledge base articles, Deskhero's AI generates suggested replies. These suggestions help to reduce response times and ensure consistency and accuracy in responses.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature automatically collects data from specified websites. This data is then analyzed by Deskhero's AI and used to update the knowledge base.
* This article provides an example of how a fictive company in the Regulation of Long Term Care Facilities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
