PharmaReg Solutions receives hundreds of inquiries daily from pharmacies needing guidance on regulatory compliance. The volume of inquiries was overwhelming their customer support team, leading to slow response times and frustrated customers.
With Deskhero, PharmaReg Solutions was able to automate a significant portion of their customer support process. The platform's AI capabilities analyze incoming tickets, using OpenAI Embeddings to understand the context and urgency of each inquiry.
Based on this analysis, Deskhero generates suggested replies using ChatGPT. These suggestions are then reviewed and sent out by the customer support team, significantly reducing the time spent crafting responses.
Deskhero also enhances the search functionality of PharmaReg Solutions' knowledge base. The AI uses OpenAI Embeddings from previous tickets and knowledge base articles to provide more relevant search results, making it easier for customers to find the information they need.
Since implementing Deskhero, PharmaReg Solutions has seen a significant reduction in response times and an increase in customer satisfaction.
How does Deskhero's AI understand the context of customer inquiries?
Deskhero uses OpenAI Embeddings, which analyze the text of each inquiry to understand its context and urgency. This allows the AI to generate relevant responses and search results.
Does the AI send out responses automatically?
No, the AI generates suggested responses which are then reviewed and sent out by the customer support team. This ensures that all responses are accurate and appropriate.
How has Deskhero improved the search functionality of the knowledge base?
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to provide more relevant search results. This makes it easier for customers to find the information they need.
* This article provides an example of how a fictive company in the Regulation of Pharmacies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
